HomeFi offers refunds on your data plan purchase within the first 7 calendar days of your router being delivered to your shipping address. Routers are not subject to the refund policy as they are not charged for upon checkout.
The term “router”, which is used throughout this Return Policy, refers to our four available router products:
NOTE: If the router is not handed over to (dropped off or picked up by) the common carrier identified on the return label within 7 calendar days of when you received the return instructions email, you will be charged a device fee per the “Hardware Fee Schedule”.
If the router is determined by our warehouse inspection team to be damaged, has cosmetic blemishes, or is missing parts, you will not be eligible for a refund and you will be subject to the following applicable charges:
Effective February 25th:
There will be no refunds if you request cancellation of your HomeFi data plan outside of the first 7 calendar days of receiving your device in the mail. If you’d like to cancel prior to the start of a new billing cycle, and avoid being charged for the upcoming cycle, you must submit your cancellation request at least 5 business days prior to your new cycle start date. Any service fees and device protection charges paid are non-refundable.
If the router is determined by our warehouse inspection team to be damaged, has cosmetic blemishes, or is missing parts, you will not be eligible for a refund and you will be subject to the following applicable charges:
Effective February 25th
Any accessories purchased through HomeFi are final sale and non-refundable. This includes all accessories for sale on HomeFi’s Accessories Marketplace.
If you receive an accessory item that is defective/arrives damaged or does not work upon receipt, you may reach out to us on our Helpcenter within the first 7 calendar days of your accessory item being delivered to your shipping address to be eligible for replacement.
All HomeFi Device Protection purchased at any time are non-refundable.
Device Protection Subscriptions will be cancelled alongside the cancellation of the Data Plan of the corresponding router(s). However, no refunds for device protection will be given, even if your HomeFi Data plan is cancelled within the 7-day calendar refund window.
Please note: The HomeFi Return Policy is subject to change at any time
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I live in a really rural area in Kentucky, so HomeFi is what I use as my home internet. I use it at home to stream Netflix, zoom calls, connect it to my laptop and my TV. It’s also wireless and portable so I bring it with me when I want to take trips or when I want to work outside.
I live in a really rural area in Kentucky, so HomeFi is what I use as my home internet. I use it at home to stream Netflix, zoom calls, connect it to my laptop and my TV. It’s also wireless and portable so I bring it with me when I want to take trips or when I want to work outside.
I live in the middle of nowhere but homefi works! I was honestly shocked. Since it uses cellular networks it’s a perfect option for me since there are no good internet providers near me.
I live in the middle of nowhere but homefi works! I was honestly shocked. Since it uses cellular networks it’s a perfect option for me since there are no good internet providers near me.
This is the HomeFi Hotspot and I love it because it's shaped like a hockey puck and it’s fun to play with! But mostly because it combines four service carriers into one hotspot, giving you the best possible service every single time.
This is the HomeFi Hotspot and I love it because it's shaped like a hockey puck and it’s fun to play with! But mostly because it combines four service carriers into one hotspot, giving you the best possible service every single time.
Was actually able to ditch my expensive internet provider for this. Thought it would just use it on camping and fishing trips but I ended up just using it as my home internet so it was a win win.
Was actually able to ditch my expensive internet provider for this. Thought it would just use it on camping and fishing trips but I ended up just using it as my home internet so it was a win win.
Being a full-time fishing guide takes me to a lot of really cool places and most of these places I don’t have service. I finally got hooked up with HomeFi, I can take this thing anywhere. I go out on all these different lakes, different reservoirs, and I can still get service, which is really nice for getting a hold of the family and other clients. HomeFi is the way to go!
Being a full-time fishing guide takes me to a lot of really cool places and most of these places I don’t have service. I finally got hooked up with HomeFi, I can take this thing anywhere. I go out on all these different lakes, different reservoirs, and I can still get service, which is really nice for getting a hold of the family and other clients. HomeFi is the way to go!
What sold me on homefi was no annual contract. I was worried there would be a credit check, but there isn’t. I use the 800GB Plan, perfect for home internet and bringing it on the go.
What sold me on homefi was no annual contract. I was worried there would be a credit check, but there isn’t. I use the 800GB Plan, perfect for home internet and bringing it on the go.
In my line of work I am always on the go. I'm traveling a lot of the time, I find myself in the middle of the lake fishing, but I still need to work and make money, so all I do is bring this orange puck with me.
In my line of work I am always on the go. I'm traveling a lot of the time, I find myself in the middle of the lake fishing, but I still need to work and make money, so all I do is bring this orange puck with me.
How did I not know about this sooner!! Internet wherever I go which is perfect since I travel around the country for work. The device comes activated so setting it up is a breeze.
How did I not know about this sooner!! Internet wherever I go which is perfect since I travel around the country for work. The device comes activated so setting it up is a breeze.
Homefi is the best wireless internet device I’ve owned. By far the fastest speeds and most range. It’s also perfect for everything I need at home. Zoom calls for work. Netflix streaming works.
Homefi is the best wireless internet device I’ve owned. By far the fastest speeds and most range. It’s also perfect for everything I need at home. Zoom calls for work. Netflix streaming works.
Homefi's Router has made me a happy camper. Sayonara, satellite! This router not only saves me money but also provides me with more data and a signal that never falters. Highly recommended!
Homefi's Router has made me a happy camper. Sayonara, satellite! This router not only saves me money but also provides me with more data and a signal that never falters. Highly recommended!
I have an RV and take annual road trips across the country. HomeFi has been a blessing. I now get stronger and more reliable wifi on my trips than ever before. It’s worked in every state I’ve passed through. Made my trip much more comfortable.
I have an RV and take annual road trips across the country. HomeFi has been a blessing. I now get stronger and more reliable wifi on my trips than ever before. It’s worked in every state I’ve passed through. Made my trip much more comfortable.
My wife bought this for me as we live in a two story house and our internet upstairs is always around 1 bar. After setting this up, the speeds were instantly stable and of which it has never reached before.
My wife bought this for me as we live in a two story house and our internet upstairs is always around 1 bar. After setting this up, the speeds were instantly stable and of which it has never reached before.
This orange hot spot right here. Take it with you! Its battery powered, USB - C charger. The Titan Pro is available as well. There's a free trial, no credit checks. You can cancel at any time. No complicated setups or anything. You just plug it in and it goes. A HomeFi modem is a great option for high-speed internet on the road!
This orange hot spot right here. Take it with you! Its battery powered, USB - C charger. The Titan Pro is available as well. There's a free trial, no credit checks. You can cancel at any time. No complicated setups or anything. You just plug it in and it goes. A HomeFi modem is a great option for high-speed internet on the road!
The setup is a dream: I had budgeted a whole morning to set up a new network at home. It ended up taking me about 15 minutes total from opening the box to having everything working.
The setup is a dream: I had budgeted a whole morning to set up a new network at home. It ended up taking me about 15 minutes total from opening the box to having everything working.
Got these when they first came out and they are definitely worth it. I live in the middle of nowhere and it's tough to get good internet signals out here but this device solves my problem!
Got these when they first came out and they are definitely worth it. I live in the middle of nowhere and it's tough to get good internet signals out here but this device solves my problem!
Homefi's Router is a lifesaver! No more satellite woes for me. The data it provides is exceptional, and the signal strength is off the charts. I'm never looking back
Homefi's Router is a lifesaver! No more satellite woes for me. The data it provides is exceptional, and the signal strength is off the charts. I'm never looking back
I can't express how relieved I am after switching to Homefi's Router. Goodbye to my overpriced satellite connection! The Homefi Router delivers superior data performance and a much stronger signal. It's a game-changer!
I can't express how relieved I am after switching to Homefi's Router. Goodbye to my overpriced satellite connection! The Homefi Router delivers superior data performance and a much stronger signal. It's a game-changer!
Only purchased a few hours ago and set up. I have a 4 bedroom split level home and before using Homefi we had bad wifi reception and a lot of dead zones. Once HomeFi was on and the dead spots were gone!
Only purchased a few hours ago and set up. I have a 4 bedroom split level home and before using Homefi we had bad wifi reception and a lot of dead zones. Once HomeFi was on and the dead spots were gone!
Yes, HomeFi is the perfect choice for fast and affordable home internet, plus, it can be used on the go as a portable hotspot device to ensure you have high-speed internet connection wherever you are. It’s perfect for home internet, streaming, video games, uploading, downloading, working from home, and any other wireless needs! It’s especially useful in rural areas across America.
We use the top nationwide networks, allowing your device to automatically connect you to the strongest nearby signal.
No, customers do not own LTE routers or portable wireless router. If you choose to cancel your service, you will be required to return your router or hotspot to HomeFi in order to avoid being charged a device fee.
See our full return policy here, which includes a step-by-step guide on how to cancel your service and send you router back.
Yes! Your device(s) will arrive to you already activated. All you need to do is turn the device on and it will automatically connect to the plan you selected at your initial checkout. You may reach out to us at any time for assistance by visiting our helpcenter.
We’ve partnered with proprietary technology partners to license their ESIM solutions to bring customers a device that provides the best coverage nationwide. We’ve combined that with our affordable data plans across the top networks to ensure our users have access to high-speed and high-bandwidth internet both at home and on the go!
Our plan prices are straightforward with no hidden fees. We include the device for free in your initial plan purchase. Monthly payments are then made every 30 days from the date of your initial purchase. Each monthly payment covers your next 30 days of service, and you may of course cancel your subscription with us at any time.
HomeFi offers refunds on your data plan purchase within the first 7 calendar days of your router being delivered to your shipping address. Routers are not subject to the refund policy as they are not charged for upon checkout. If the router is determined by our warehouse inspection team to be damaged or is missing parts, you will not be eligible for a refund.There will be no refunds if you request cancellation of your HomeFi data plan outside of the first 7 calendar days of receiving your device in the mail. If you’d like to cancel prior to the start of a new billing cycle, and avoid being charged for the upcoming cycle, you must submit your cancellation request at least 5 business days prior to your new cycle start date. See our full return policy here, which includes a step-by-step guide on how to cancel your your service.
Absolutely! You have the flexibility to change your plan whenever you need to. If you decide to upgrade or downgrade your current plan, simply https://homefi.gorgias.help/en-US and one of our agents will handle your request promptly.
If you go over your allotted data amount, you stop receiving data services until your next cycle begins. You can choose to upgrade to a larger GB plan mid-cycle in order to receive additional data.
